Mr Rental acts quickly over women's refuge concerns

posted on 29th November 2014

The Mr Rental franchise has acted quickly to address concerns raised in the Christchurch Press over debts run up by two clients of Aviva, formerly Christchurch Women's Refuge. In an apparent misunderstanding, one of the women used a loan from the agency intended for the purchase of household goods to rent them instead. Another woman spent $30,000 renting items over a few years. Mr Rental has said the franchisee in question 'may have operated outside the recommended franchise business model' and has reportedly offered to wipe the slate clean for both customers.

One of Aviva's loan recipients, a beneficiary, paid $8000 over 18 months to rent a "substantial" list of household items from Mr Rental in Blenheim Rd, she said.

"I believe she [thought] it was a rent-to-buy situation. Yes, it's consumer responsibility but what if [people] don't understand the language? I genuinely think the option to rent is good for some circumstances [but] whose responsibility is it to say, 'How long do you want it for?'

Read more at http://www.stuff.co.nz/busi...

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