Robert Harris rookies tell how it's done

There are some challenges when you're part of a franchise group. Sometimes the wheels of change can move slowly. Yes, it's our business, but the decisions that we make can have wider implications, and so there are processes we need to follow when we want to implement any changes.

Sometimes other challenges can be because you're part of a franchised network. If someone visits a Robert Harris cafe in another part of the country and has a bad experience then this could - and through no fault of our own - have a negative impact on your business. You're only as strong as your weakest link.