Virtual drive-through on the cards
posted on 26th February 2017
An Australian-based Mexican fast food chain has teamed up with Google to create an app-only ordering system aimed at speeding up service and maximising efficiency within its stores. Guzman y Gomez currently has 82 stores in Australia with 8 more planned to open this year, as well as stores in Singapore and Tokyo. It is planning to start franchising soon as a way of building funds for expansion in to the US market. There are no Guzman y Gomez outlets in New Zealand.
Mr Marks said the three drivers of growth would be the chain’s focus on food quality — it has committed to using 100 per cent sow stall-free pork, free-range chicken and grass-fed beef — drive-through and mobile ordering.
More than 20 per cent of GyG’s orders now come through its app, and Mr Marks said he hoped one day that would be 100 per cent. “Eventually we will have counterless stores,” he said.
“I want people to walk into GyG and it’s like an Apple Store, our salespeople are on their phones, everybody’s ordering on the app.”
GyG has been working with the Google’s Zoo team, described as a “creative think tank for brands and agencies”, to bring that vision to life.
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